Primary Support Email
For any inquiry, start here. This is our main support channel.
Our support team monitors this inbox daily. We aim to respond to all messages within 1-2 business days. For billing and account emergencies, use the subject line "URGENT" and we'll prioritize your message.
What Can We Help You With?
Login & Access Problems
Problems signing in with Google, account locked, or session issues.
support@aiplex.appFeatures Not Working
Emails not arriving, OTP not detected, vault issues, or error messages.
support@aiplex.appPlans & Subscriptions
Questions about plan pricing, payment failures, upgrades, or refund requests.
support@aiplex.appFound Something Broken?
Reproducible bugs, UI issues, or unexpected behavior you'd like to report.
bugreport@aiplex.appData Requests & Privacy
Account deletion requests, data exports, or questions about our privacy practices.
support@aiplex.appIdeas & Suggestions
Have a feature you'd love to see in CoBox? We read every suggestion.
support@aiplex.appResponsible Disclosure
Found a security vulnerability? Please report it privately so we can fix it before it's public.
support@aiplex.appPartnerships & Integrations
Interested in integrating CoBox, bulk licensing, or business partnerships.
businesspartners@aiplex.appResponse Times
Our response times depend on the type of inquiry:
Response times are measured in business days (Monday-Friday, excluding Indian national holidays).
Before You Contact Us
You may find a faster answer in our documentation:
- Read the Documentation for guides on all features, plans, and security.
- Check the Privacy Policy for data handling questions.
- Review the Terms of Service for policy and refund questions.